Your organisation is setup with a specific pre-paid message plan per calendar month. SnapHire will only allow you to send a text message if your site still has remaining credit.
Each organisation is provided with 400 free texts per calendar month under our Standard plan. Whatever your current balance, at the beginning of each month they are topped back up to 400 (that is, they do not accumulate).
If your organisation requires a higher monthly quota or a short-term extension for a campaign etc, extended plans can be purchased. Please contact us at firstname.lastname@example.org for more information.