Thank you for your email.
To assist you with the voice recording in your application can you please check that:
1) You dial the area code (e.g. 09, 04 etc) before entering the phone number
2) Leave the question up and visible on your computer screen
3) If you have tried several times, check that the access code hasn't changed
4) Each time you call you should use the new access code provided - refresh the page to receive the new code
5) After leaving your voice message, press the "#" key
6) Wait for the person's voice to say goodbye before hanging up and clicking on "I've finished recording"
7) Try using a mobile phone if you continue to have trouble
8) If you use dial up internet you must use a mobile phone (you cannot disconnect your internet to make the call)
Invalid Access Code
If you have left the page (for whatever reason) while trying to complete your voice message, the access code displayed on the page may be invalid. Simply refresh the page you are currently on and then use the new access code that is displayed. Please note that if you have any unsaved information displayed on the page when you refresh, that information will be erased.
If the following steps do not work for you, please reply with the name of the organisation you wish to apply with, so we are able to look into this further for you.